Returns/Exchanges

For questions about returns or exchanges please contact us via our Contact Us Page.

Items may be returned during the first 30 days after shipment, for credit as follows:

1- Factory Defect or Error

Full return, full credit, including original shipping and handling OR replacement shipment at no charge (customer is responsible for return shipping charges).

All Returned and Exchanged merchandise must be in new, resalable, unused, undamaged condition, securely and correctly repacked in original box & packing materials. A valid Return Authorization Number (RA#) is required and must appear in black ink on the return address label.

NO Returns, Refunds, or Exchanges for:

  • Items with logos, monograms, or embroidery

  • Damaged, abused, misused or incorrectly packed items

  • Any custom made chair cover by customer supplied dimensions

We reserve the right to reject a Return, Refund, or Exchange if the customer fails to follow the proper return procedures, the item remains in the customer’s possession, customer fails to prove error in monogramming and logos, customer refuses to pay shipping costs, or the item is returned after 30 days.

We reserve the right to inspect all claimed defective returns. In the event the product is determined to be non-factory defective a credit will be issued for the amount of the merchandise only, not to include any additional shipping cost incurred.

C. Closeouts

Sale of closeout items are final. 

D. Customer Ordering Error

Please contact Customer Service (We want to make sure you are a happy customer).

E. Exchanges

Please contact Customer Service.

F. Return Credit

Your credit card will be credited for your product upon receipt of the product in our Return Center.

Boston Throne Chairs, LLC

377 Willard Street

Suite 386

Quincy, MA 02169

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